Returns & Exchanges

At Single O, we want you to enjoy every brew, but due to the perishable nature of roasted coffee, we cannot accept returns on beans unless there is a quality issue. For brewing gear and merchandise, we offer a 30-day return policy for items in their original, unused condition.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging, and within 30 days of purchase; please note that roasted coffee beans are generally non-returnable.

• 2.
  Contact Support

  Email our roasting team at [email protected] with your order number and photos if you have received a damaged or incorrect item.

• 3.
  Pack and Ship

  Once approved, securely package your items and send them back to our Sydney roastery using a tracked shipping service.

• 4.
  Receive Refund or Credit

  After we inspect the returned gear, we will process a refund to your original payment method or issue a store credit within 5-7 business days.